Refund and Returns Policy

1. Return Eligibility

We want you and your little one to be happy with every order. You may request a return within 7 days of delivery, provided the item is:

• Unused, unwashed, and unworn.
• In its original condition, with all tags and packaging intact.
• Free of stains, odours, or signs of wear.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

• Innerwear and socks
• Items marked as “Final Sale” at checkout
• Any product with tags removed or hygiene seal broken

3. How to Start a Return

1. Email help@littlelook.online within 7 days of delivery with your order number and the reason for return.
2. Our team will confirm eligibility and share pickup or drop-off instructions.
3. Pack the item securely with tags attached and hand it over for pickup, or ship it as instructed.

4. Refunds

Once we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds are processed to your original method of payment within 5–7 business days. If your bank or payment provider takes longer to reflect it, please check with them directly before writing back to us.

5. Exchanges

We currently offer size exchanges on the same product, subject to stock availability. If your requested size is out of stock, we’ll offer a full refund or store credit instead.

6. Return Shipping Costs

Return shipping is free on all eligible returns — you won’t be charged to send an item back to us, whether it’s a simple size swap or a change of mind.

7. Damaged or Wrong Item

If your order arrives damaged, defective, or different from what you ordered, email us within 48 hours of delivery with a photo of the item. We’ll arrange a free pickup and send a replacement or full refund — whichever you prefer.

8. Order Cancellations

You can cancel an order for free as long as it hasn’t been shipped yet. Once dispatched, the order follows this Refund and Returns Policy instead of a cancellation.

9. Need Help?

Our team is happy to help with anything return or refund related.