1. Information We Collect

We collect information in a few different ways when you use littlelook.online:

• Information you give us — name, email address, phone number, shipping and billing address, and account login details when you register, place an order, or contact us.
• Order information — items purchased, order value, and delivery status. Payments are processed by our third-party payment gateway; we do not store your full card, UPI, or net-banking credentials on our servers.
• Information collected automatically — IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
• Communications — messages you send us via email or our contact form, including any details you choose to share about an order or query.

2. How We Use Your Information

We use the information we collect to:

• Process, pack, and deliver your orders, and keep you updated on their status.
• Respond to questions, complaints, and support requests sent to help@littlelook.online.
• Improve our website, product range, and overall shopping experience.
• Send order confirmations, shipping updates, and — only with your consent — occasional emails about new collections or offers.
• Detect and prevent fraud, abuse, or activity that violates our terms.

3. Cookies & Tracking

Like most online stores, littlelook.online uses cookies and similar technologies to keep you logged in, remember items in your cart, and understand how visitors use our site through basic analytics. You can disable cookies in your browser settings, though some parts of the site — like checkout — may not work properly without them.

4. Sharing of Information

We do not sell or rent your personal information. We share it only where necessary to run the store, with:

• Payment gateway providers, to securely process your payment.
• Courier and logistics partners, to deliver your order to the address you provide.
• IT and hosting service providers, who help us run the website and store data securely.
• Government or regulatory authorities, where required by applicable Indian law.

5. Data Storage & Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse, consistent with the Information Technology Act, 2000 and applicable rules. That said, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Little Look sells clothing for children, but our website and accounts are meant to be used by parents or guardians on their child’s behalf. We do not knowingly collect personal information directly from children. Accounts, orders, and payment details should only be set up by an adult. If we learn that a child has provided us with personal information without appropriate parental consent, we will take steps to delete it.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 and its rules, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information, where it’s no longer needed for the purpose it was collected.
• Withdraw consent for marketing communications at any time.
• Raise a grievance about how your information has been handled.

To exercise any of these rights, write to us at help@littlelook.online. Note: India’s data protection rules are being rolled out in phases through 2026–2027, and our practices will be updated as further requirements come into effect.

8. Data Retention

We retain your information for as long as needed to fulfil the purposes described in this policy — such as processing orders, handling returns, and meeting our legal and accounting obligations — after which it is deleted or anonymised.

9. Third-Party Links

Our website may contain links to third-party sites, such as social media platforms or payment providers. We aren’t responsible for the privacy practices of those sites, and we encourage you to review their policies separately.

10. Changes to This Policy

We may update this policy from time to time as our practices or applicable laws change. The “Last updated” date at the top of this page will reflect the most recent revision. We encourage you to review it periodically.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are provided below. This role should be assigned to a named individual before publishing.